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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first step you should take is to push the Help button, which is present on each and every page. A pop-up window will appear. It comprises exhaustive information about all the operations that you can perform on the given page. Each context menu shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have a huge collection of how-to videos illustrating how to work with our Control Panel. They're created for those of you who would like to see how things are being done rather than only reading articles. Thus, everyone can swiftly find their way around our hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you are looking for, take a glimpse at our extensive Frequently Asked Questions section, which includes questions asked by actual persons and offers practical solutions. We constantly "revamp" our Frequently Asked Questions section with new Q&A's in order to embrace all the innovations and new additions to our system.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions section either, you can get in touch with our fantastic team of client support engineers available 24x7x365 and eager to assist you with any query. Each trouble ticket you send will be replied to in less than one hour (the average response time being about 20 minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 279640

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com